Quickly. I don’t believe that one or the other of these systems of the business or the customer being “right” is any better than the other, but they are different. The “business is right” long term view leads to more stability, but risks stagnation. The “customer is king” view leads to dynamic new products and markets, but can be perceived as fickle or insincere. The historical context and differences in tradition created many of the cultural difference that span the Atlantic permeate many aspects of our cultures.
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